Take one device out
- Open TiviDeck on the device. On a TV: Settings › Account & profiles › My account. On a phone: My TiviDeck › My account.
- In the list of devices, choose this device’s ⋮ and then Unlink this device.
The device leaves the account and stops syncing. When the last device leaves an account that never paid, the account and everything in it is deleted at once.
Delete the whole account and its data
Write to support@tivideck.com with the subject “Delete my account”, from the email you use at tivideck.com, or include the code shown in My account on one of your devices so we can find the account. We delete it within 30 days and write back when it is done. You don’t need to sign in or install anything to ask.
What is deleted
- The account and the link of every device to it
- Settings, profiles, favorites, lists, where you stopped each film, and setups saved online
- Profile photos
- Your messages in the public game rooms
- Your email sign-in at tivideck.com
- Crash and freeze reports sent from your devices
What is kept, and for how long
- The record of a purchase (which plan, when, and the store’s receipt number) is kept as long as tax and accounting law requires, up to 7 years, and is used for nothing else. Deleting the account ends its Premium.
- We never hold your card or bank details: Google Play, the App Store, the Amazon Appstore and Stripe do, under their own policies.
Provider logins (your IPTV service’s address, username and password) stay on your own devices and are deleted with the app. See the privacy policy for everything TiviDeck stores.